Perhaps you want to whitelist the whole folder containing the executable as well. Whitelist in Anti-VirusIf you have an anti-virus software installed on your computer make sure to whitelist Streamlabs Desktop (C:\Program Files\Streamlabs Desktop\Streamlabs Desktop.exe) to prevent it from scanning this executable and child-processes. And if you also have another installed firewall make sure you whitelist Streamlabs Desktop for both 'public' and 'private' network. If you do not have any other firewall installed then you can follow this article to open the Windows Firewall. Open FirewallIt is important to open your firewall for Streamlabs Desktop to properly connect to the internet and allow the various used widgets, like Alert Box, to get updated promptly. If you did update any drivers or software, make sure that you have rebooted your computer before continuing. Updated Drivers and SoftwareMake sure that your drivers, especially your video graphic card drivers, and Windows are fully up to date. Visual C++ 2017 Redistributable īoth the 32 bit and 64-bit versions should be installed, even if you have a 64-bit version of Windows.Please download and run both of these Microsoft Visual C++ 2017 redistributables and reboot your computer afterward. We assembled a general guide that helps with the most common audio issues for Sound Alerts, which you can find here.Īlso, please feel free to always reach out to our support staff if you have any issues or questions and visit our Discord Server.Install VC++ 2017Streamlabs Desktop requires some additional files to be installed on your system before using the software else it might run into issues. Other Solutions and Audio Troubleshooting So if you are using said software or plugins and there is an issue with Sound Alerts, please deactivate the software and try to test Sound Alerts without it. Also, additional audio software can make your audio setup more complex and issues may be harder to identify. Additional external Audio SoftwareĪdditional audio software or audio plugins can be convenient for specific cases but they can also cause unwanted behavior inside your audio routing, sometimes leading to Sound Alerts not functioning correctly. In this case, try to use your broadcast tool on a faster/more efficient device. This issue can cause your Sound Alerts to get delayed or distorted. If you want to know how to implement the Sound Alerts browser source correctly, please follow this article here.Ī not-so-common reason is old or slow hardware in your streaming device. Now swap your new Sound Alerts browser source for your old one in your broadcast tool.Please note that your current Sound Alerts browser source will be useless afterwards and that you will be logged out of this Dashboard session.
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